Privacy Policy

1. Privacy Commitment

Chandlers Nursery Pty Ltd recognise the trust you are placing in us through your dealings with us. We do everything we can to maintain that trust. Our staff are employed on the basis that they will protect information about you. This is our corporate standard. Under law, your rights to privacy are also protected. Privacy laws place strict requirements on us to treat certain information collected as confidential, to store your information securely and to allow you easy access to check and correct your information.

2. Scope of our Privacy Policy

Our Privacy Policy applies to the personal information we collect, store, maintain and use about you as our customers, visitors to our website, social media and other digital services, job applicants and members of the public.

3. When do we collect information about you?

At times, we are required to collect personal information in the normal course of providing services for our customers.
These services include:

Issuing a Loyalty Program card
Processing lay-by purchases
Accepting customer orders
Maintaining client books
Customer Service lines (including social media channels such as facebook and twitter)
Processing credit card payments
Processing cheque payments
Providing tailoring instructions
Arranging product holds
Accepting gift voucher payments
Recording customer accident details
Processing cash refunds

4. What information do we collect?

We may collect the following information from you:

your name and contact details, such as your postal address, email address and phone number;
your gender, birthdate and occupation;
your purchase history;
your company name (if applicable);
other information you may supply to us; and
if you are a candidate for employment, we may collect other information as further set out in our application forms or during the recruitment process. This may include information relating to your employment history, working eligibility rights, suitability for the role you are applying for, and your referee details.

5. Why do we collect this information?

We use the information to customise our services and plan product development so that we can provide you with relevant consumer information and notify you of products and special offers that may be of interest to you. It is also collected so that we may provide value-added services and marketing through our website or other channels, including social media. If you are a candidate for employment, we collect information to assess your suitability for a position within our business and for other purposes such as contacting referees, performing background checks and visa applications.

6. Promotional Communications

We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us, please let us know by emailing us at info@chandlersnursery.com.au or phone us on 03 6223 5688.

7. Personal Information Access

You may review, change or delete personal information related to you. To access your information, please contact us at info@chandlersnursery.com.au or call us on 03 6223 5688.

If you would like to know what information we hold about you, please contact us on the above measures.

We will try to ensure that all information we collect, use or disclose about you in accordance with this Privacy Policy is accurate, complete and up-to-date. We expect that you will promptly notify us of any changes to your personal information.

8. Anonymity

You have the option of using a pseudonym when dealing with us so as not to identify yourself fully to us. Please bear in mind, however, that we will be unable to provide certain services to you unless you disclose your correct identity.

If you are a candidate for employment you must provide personal information which is in all respects true, accurate and up to date and is not, in any respect, misleading, deceptive or inaccurate or likely to be misleading or deceptive.

9. Security

We understand the importance of your personal information and have appropriate procedures in place to safeguard and secure the information we collect to prevent unauthorised access or disclosure, maintain data accuracy and ensure the appropriate use of information. We also take measures in respect of destroying or de-identifying personal information that is no longer needed for any lawful purpose.

10. General

By using our website, you are consenting to the collection of information by us in accordance with this Privacy Policy. Please note that we reserve our right to amend, remove or vary this policy without notice. You should check this page regularly to take notice of any changes we may have made to this policy.

11. Privacy complaints

If you believe that we have breached your privacy rights in any way, or you would like to discuss any issues about our Privacy Policy please contact us on info@chandlersnursery.com.au

All such enquiries or complaints will be taken seriously and handled with impartiality and discretion.

Privacy Policy reviewed and updated on 27 May 2016